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Everything You Need to Know About OudBotanicals.
Frequently Asked Questions
Can I track my order?
Yes! Once your order ships, you'll receive tracking information via email. You can use this to monitor your package's progress.
What is your refund policy?
We offer full refunds for:
- Damaged products during shipping
- Incorrect or missing items
- Out of stock products
- Unshippable products
- Significantly delayed orders
- Order cancellations (within 3 hours)
- Lost packages
How do I request a refund?
Email us at support@oudbotanicals.org
- Include your order number and description of the issue
- Provide photos/videos if applicable (damaged items)
- We'll process approved refunds within 24-48 hours
Can I cancel my order?
Within 3 hours: Full refund available
After 3 hours: Subject to processing status
Custom/personalized orders: Cannot be canceled once production begins
What payment methods do you accept?
We accept Paymob, PayTabs, and Tabby. Refunds are processed back to your original payment method.
How can I contact customer service?
Email: support@oudbotanicals.org
Response time: Within 24 hours