Effective Date: August 8, 2025
Last Updated: August 11, 2025

Introduction

Welcome to Oudbotanicals, operated by Ragga Merchants L.L.C-FZ. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our natural relaxation and wellness products, or interact with our services.

Our mission is to promote relaxation and healthy vibes through nature-sourced products, and we extend this philosophy to how we handle your personal data—with care, transparency, and respect.

Information We Collect

Personal Information You Provide

When you interact with our store, you may provide us with:

Account & Order Information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through payment processors)
• Order history and preferences
• Account passwords (encrypted)

Communication Data:

• Customer service inquiries and correspondence
• Product reviews and testimonials
• Survey responses and feedback
• Newsletter subscriptions and preferences

Marketing Preferences:

• Relaxation and wellness interests
• Product categories of interest (aromatherapy, skincare, wellness)
• Communication frequency preferences

Information Automatically Collected

Website Analytics:

• IP address and location data
• Browser type and version
• Device information (mobile, desktop, tablet)
• Pages visited and time spent on site
• Referral sources and search terms
• Shopping behavior and cart activity

Cookies and Tracking Technologies:

• Essential cookies for site functionality
• Analytics cookies to improve user experience
• Marketing cookies for personalized recommendations
• Preference cookies to remember your settings

E-commerce Data:

• Purchase patterns and product preferences
• Abandoned cart information
• Wishlist and favorite products
• Product browsing history

How We Use Your Information

Primary Business Purposes

Order Processing & Fulfillment:

• Process and ship your orders
• Handle payments and billing
• Provide order tracking and updates
• Manage returns and customer service

Account Management:

• Create and maintain your customer account
• Provide personalized shopping experience
• Save your preferences and order history
• Enable faster checkout process

Customer Support:

• Respond to inquiries and provide assistance
• Resolve issues with orders or products
• Provide product guidance and recommendations
• Handle warranty and refund requests

Marketing & Communication

Product Recommendations:

• Suggest relaxation and wellness products based on your interests
• Notify you about new natural and plant-based products
• Share information about aromatherapy and wellness trends
• Provide personalized content about relaxation and healthy living

Promotional Communications:

• Send newsletters about new product launches
• Share special offers and discounts
• Announce seasonal collections and limited editions
• Provide wellness tips and product education

Note: You can opt out of marketing communications at any time.

Business Operations

Analytics & Improvement:

• Analyze website performance and user behavior
• Improve product offerings and user experience
• Conduct market research for better product development
• Monitor and prevent fraudulent activities

Legal Compliance:

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and interests
• Ensure data security and prevent misuse

Information Sharing and Disclosure

Third-Party Service Providers

We share information with trusted partners who help us operate our business:

E-commerce Platform:

• Shopify (website hosting and e-commerce functionality)
• Payment processors (Paytabs, Paypal and Tabby.)
• Shipping carriers and fulfillment services

Marketing & Analytics:

• Email marketing platforms (Mailchimp, Klaviyo, etc.)
• Social media advertising platforms
• Google Analytics and similar analytics services
• Customer review platforms

Business Operations:

• Customer service platforms
• Inventory management systems
• Accounting and tax services
• Legal and professional advisors

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

Data Security and Protection

Security Measures

We implement industry-standard security measures:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and employee training
• Secure data storage and backup systems

Data Retention

• Account Information: Retained while your account is active
• Order History: Kept for tax and legal compliance (typically 7 years)
• Marketing Data: Until you unsubscribe or request deletion
• Analytics Data: Aggregated data may be retained indefinitely

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Your Privacy Rights

Access and Control

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Opt-out links in our cookie banner
• Third-party opt-out tools for advertising cookies

Marketing Preferences

• Unsubscribe from emails using the link in any message
• Contact us to update your communication preferences
• Adjust your account settings for personalized recommendations

Special Considerations for Relaxation & Wellness

Sensitive Information

We understand that relaxation and wellness preferences can be personal. We:

• Never share your specific product purchases with third parties for marketing
• Keep your wellness and relaxation preferences confidential
• Use purchase data only to improve your shopping experience
• Respect your privacy regarding personal care choices

Product Reviews and Testimonials

• Reviews are voluntary and can be submitted anonymously
• We may use reviews for marketing purposes (with your consent)
• You can request removal of your reviews at any time
• Personal information in reviews is moderated for privacy

Health-Related Communications

• We provide general wellness information, not medical advice
• Our products are for general wellness and relaxation
• We do not collect or store medical information
• Always consult healthcare professionals for medical concerns

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post updated policies on this page
• Update the "Last Updated" date
• Notify you of significant changes via email
• Obtain consent for material changes where required

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Trade Name: Ragga Merchants L.L.C-FZ
Location: United Arab Emirates
Email: inquiry@oudbotanicals.com
Customer Service: support@oudbotanicals.org
Response Time: Within 48 hours

For UAE-based inquiries: We operate in accordance with UAE data protection regulations and can address region-specific privacy concerns.

Jurisdiction and Compliance

Business Location: Our business, Ragga Merchants L.L.C-FZ, is located in the United Arab Emirates and operates under UAE laws and regulations.

Applicable Laws: This Privacy Policy is governed by UAE data protection laws and regulations, including but not limited to:

• UAE Data Protection Law
• UAE Federal Law on Combating Cyber Crimes
• Dubai International Financial Centre (DIFC) Data Protection Law (where applicable)

International Compliance: We also comply with international privacy standards for our global customers:

• General Data Protection Regulation (GDPR) for EU customers
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable regional privacy laws based on customer location

Cross-Border Data Transfers: As a UAE-based business serving international customers, we ensure appropriate safeguards are in place for any cross-border data transfers in accordance with UAE regulations and international best practices.

At Oudbotanicals, we believe that protecting your privacy is as important as providing you with natural, quality products for your wellness journey. We are committed to transparency and responsible data handling in everything we do.